Questions

Short answers to what owners ask before they start.

Getting started

What do I need to start?

Your services, your prices and your hours. Add them, share your link, and clients can book. Everything else can wait.

Do I need a credit card to start?

No. Sign up with your email. Every new shop gets the Shop plan free for 60 days. After that, stay on Free or pick a plan.

Do my clients need an app or an account?

No. They book from your link. No password. Nothing to download.

Can I add Rndez to my website?

Yes. Copy a short code and paste it into your site: Shopify, WordPress, Wix, Squarespace, Webflow or your own. No website? You get a booking page with its own link.

Can clients book in French?

Yes. Every screen, email and text comes in English and French. Turn on both, and each client gets their own language.

Booking and no-shows

Can I take deposits?

Yes, on every plan. You pick which services need one, and how much. Clients pay by card when they book. The money goes to your own Stripe or Square account.

Can I charge for a no-show?

Yes. If a client paid a deposit and does not come, you can charge a no-show fee to the same card. You decide if, when and how much.

Can clients cancel or move on their own?

Yes, from the link in their email. You set the rules. Cancel before your cut-off (24 hours unless you change it) and the deposit comes back. After that, you keep it.

Can tattoo clients send photos first?

Yes. Set a service to “request first”. The client sends their idea and up to 3 photos. You answer with a price, a length and a deposit. Then they pick a time.

Can clients book my flash?

Yes. Upload each design with a price, size and length. Clients pick one on your booking page and book it. A one-of-a-kind design shows as taken once booked, and comes back if that booking is cancelled.

Can I ask questions before a booking?

Yes. Add a consent box, a yes-or-no question or a short answer, for all services or just some. Ready-made sets for tattoo, massage, nails, and waxing and skin care.

Can my personal plans block times?

Yes. Paste the private link of your Google, Apple or Outlook calendar. Your busy times are blocked. Your bookings can also show in that calendar.

Can I book a regular every few weeks?

Yes. From your calendar, repeat a booking every 1 to 8 weeks, at the same time with the same person.

Prices and payments

Do you charge per worker?

No. Shop is $49 a month for your whole team. Add as many people as you need. Each one gets their own login.

What fees are there?

On Free, Rndez takes 3% of card payments (not tips). On Solo and Shop, nothing. Stripe or Square charge their own card fee on every plan. See every fee

Can I cancel any time?

Yes. There is no contract. Stop paying and your shop goes back to Free. Nothing is deleted, and your booking page keeps working.

Can I sell gift cards or memberships?

Yes, both, and visit packs too. They are off until you turn them on. Check your province’s gift card rules first.

Rendy

What does Rendy do?

Rendy answers your clients’ easy questions in your booking box: prices, hours, your rules. Rendy can find a free time and book it. When Rendy can’t help, it passes the chat to you. Meet Rendy

Which plans include Rendy?

Every plan. On Free, Rendy answers the common questions (prices, hours, where you are, free times) with buttons. Solo and Shop add the AI, which understands any message and books by chat. Try it all during your free 60 days.

Do clients know Rendy is not a person?

Yes. The chat shows Rendy’s name and says it is an automatic assistant. If a client asks, Rendy says so too.

Switching apps

Can I move from Fresha, Booksy, Square or Vagaro?

Yes. Get your client list from your old app as a spreadsheet. Upload it to Rndez. Check what Rndez found, then add it. How switching works

What comes with me when I switch?

Names, emails, phone numbers and notes. Past bookings and payments stay in your old app, so keep a copy there.

Can I use both apps for a while?

Yes. Keep your old app until the clients already booked there have come in. New bookings go to Rndez.

Your data

Does Rndez own my client list?

No. Your clients are yours. We never show them other shops, and we never message them for ourselves.

What happens to my data if I leave?

Export your client list as a spreadsheet, any time. If you want your shop deleted, write to us and we erase it: bookings, clients and settings. Write to us

Where is my data kept?

With Netlify, the company that hosts Rndez. Some of the companies that help us keep data outside Québec, including in the United States. Read our privacy page

Don’t see your question? Write to us

Send your link. Let clients book themselves.

Add your services and hours. Share your link. You’re open for booking.

Free to start. No credit card.