FR Start free

No-show and cancellation policy generator

Pick your rules. Get a clear policy in English and French, ready to copy to your booking page, your website or a text.

Write my policy

Free. Nothing you type leaves this page.

The guide

Why have a policy

An empty chair is time you can’t sell again. A clear rule, shown before clients book, means you don’t have to argue after. Everyone gets the same rule, so it feels fair.

What it covers

  • How much notice to cancel or move. Many shops ask for 24 hours. Long visits often get 48.
  • A deposit: a set amount or a share of the price, counted toward the bill.
  • What happens if a client cancels late or doesn’t come: you keep the deposit, or charge a fee.
  • Lateness: how long you wait before you shorten or move the visit.

How to make it work

  • Show it before clients book, not after they miss.
  • Use the same words everywhere: booking page, confirmation, website.
  • Send a reminder the day before. Fewer people forget.
  • Be fair. A real emergency is not a habit, and you decide when to let it go.

Write your policy

Each choice changes the text at once. Both languages update together.

Deposit to book

English

Cancellation and no-show policy Please give us at least 24 hours’ notice to cancel or move your appointment. A deposit of $20 is needed to book. It counts toward the price of your appointment. If you cancel in time, we refund your deposit. If you cancel with less than 24 hours’ notice, we keep your deposit. If you miss your appointment without telling us, we keep your deposit. If you are more than 15 minutes late, we may need to shorten your appointment or move it to another time. An emergency? Talk to us. We look at each case. Thank you for understanding!

Short version (bio, text)

24-hour notice to cancel · $20 deposit to book · Late cancel: deposit kept · No-show: deposit kept · 15 min grace if late

121 characters

French

Politique d’annulation et d’absence Pour annuler ou déplacer votre rendez-vous, prévenez-nous au moins 24 heures à l’avance. Un acompte de 20 $ est demandé pour réserver. Il est déduit du prix de votre rendez-vous. Si vous annulez à temps, nous remboursons votre acompte. Si vous annulez moins de 24 heures avant, nous gardons votre acompte. Si vous ne venez pas sans nous prévenir, nous gardons votre acompte. Si vous arrivez avec plus de 15 minutes de retard, nous pourrions devoir raccourcir votre rendez-vous ou le déplacer. Une urgence ? Parlez-nous-en. Nous regardons chaque cas. Merci de votre compréhension !

Short version (bio, text)

Préavis de 24 h pour annuler · Acompte de 20 $ pour réserver · Annulation tardive : acompte non remboursé · Absence : acompte non remboursé · Retard toléré : 15 min

164 characters

This is not legal advice. Read the text over and adjust it to your shop.

Using Rndez?

Paste your policy into Setup → Booking rules → “Your booking policy”. Clients see it when they book and in their confirmation. Rndez also applies part of it for you: it takes a set deposit per service when the client books, refunds it on its own if they cancel before your cut-off (2 to 72 hours), and lets you keep it after. If a client who paid their deposit through Stripe doesn’t come, you can charge a no-show fee to the same card, up to the price of the service. You decide when and how much. Lateness, deposits as a percentage, and late-cancel fees on top of the deposit stay up to you. See how deposits work in Rndez

Questions

Is this generator free? Do you keep what I type?

Yes, it’s free. The policy is written by your own browser. Nothing you type is sent to us or saved.

How much notice should I ask for?

Ask for enough time to give the spot to someone else. Many shops ask for 24 hours. Long or costly visits, like colour, extensions or tattoos, often get 48 hours or more.

Should I ask for a deposit?

If no-shows cost you money, a deposit helps: people who pay something are less likely to book and forget. It counts toward the price, so a client who comes pays nothing extra. Some shops ask only for long services or new clients.

Can I charge a fee when a client doesn’t show up?

Clients should see the fee before they book, not after they miss. If you hold a deposit or a saved card, you can take the fee from it. If you don’t, you can only ask the client to pay.

Where should I put my policy?

Wherever clients book: your booking page, your confirmation message and your website. The short version fits an Instagram bio or a text.

Is this legal advice?

No. It’s a starting point in plain words. Rules about fees and deposits can differ from place to place. If you’re unsure, ask a professional.