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Switching apps

Switch from Fresha to Rndez

Bring your Fresha clients with you. Here’s how, step by step.

1Get your list out of Fresha

File: Excel or CSV

  1. On the web: open Clients, then Clients list.
  2. Click Options (top right) and pick Excel or CSV. The file downloads.
  3. In the Fresha app: tap Clients, then the three dots (Actions), then Excel or CSV.
  • A staff account needs Fresha’s “Can download clients” permission.
  • Saved cards never leave Fresha. Clients add a card again when they pay a deposit on Rndez.
  • Fresha’s help page doesn’t list the columns, so check the preview to see if notes came across.

Checked in October 2026 on Fresha’s help pages. Menus change sometimes: their help page has the latest. Fresha: Export your client list

2Upload it to Rndez

In Rndez, open Clients and pick Import. Choose the file. CSV or Excel (.xlsx).

3Check it, then add it

Rndez shows how many clients it found, which are new and which are already on your list. Nothing is added until you say yes. People already there are matched, not doubled, and keep your notes.

4Share your new link

Put it in your Instagram bio and on Google. Keep Fresha until the clients already booked there have come in.

What comes, and what stays.

What comes with you

  • Names
  • Emails
  • Phone numbers
  • Notes

What stays in your old app

  • Past bookings
  • Payments and saved cards
  • Bookings already made (keep your old app until they’re done)
  • Reviews on the other app

Coming from somewhere else? Booksy · Square · Vagaro · Resurva · All apps

Questions

What comes with me when I switch?

Names, emails, phone numbers and notes. Past bookings and payments stay in your old app, so keep a copy there.

Can I use both apps for a while?

Yes. Keep your old app until the clients already booked there have come in. New bookings go to Rndez.

Does Rndez own my client list?

No. Your clients are yours. We never show them other shops, and we never message them for ourselves.

All questions

Switch from Fresha. Keep every client.

Free to start. Every new shop gets the Shop plan free for 60 days.

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Free to start. No credit card.